Certification Requirements as a Path to Improve Small Water Utility
Operations:   Options for State Commissions

Webinar presented December 16, 2008
 
David Denig-Chakroff, Principal, Water Research and Policy

*Click here for audio recording.*

Follow along by viewing this document:

Denig-Chakroff, David.  "Commission Certification of Small Water Utilities:  The Role of Performance Standards," NRRI 08-13, December 2008.  National Regulatory Research Institute. 

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Seminar Outline

I. Why are certification requirements needed for small water utilities?

II. What performance standards and measures should commissions establish?

A. Financial security  
B. Leadership and employee development
C. Customer satisfaction and community relations
D. Water quality and sustainability   
E. Operational efficiency and technical proficiency

III. What opportunities do commissions have to elicit high-quality performance?

A. Statutes
B. Rules and orders
C. Plans, policy statements and guidelines

IV. Model rule language

A. Initial certification requirements
B. Requirements for periodic recertification
C. Performance standards
D. Performance measures
E. Enforcement provisions