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Create Date August 1, 2001
Last Updated August 6, 2018

By Dave Wirick
Associate Director

August 2001

In an era improved and effectiveness
government at all levels and improved regulatory processes in particular, it is
assumed many that modern electronic information systems can provide better
integration business, public that the result of their
application will be the provision of enhanced services and improved pursuit of the
public interest. Proponents of electronic government point to its ability to improve
public interaction and satisfaction with government services, make more efficient the
interaction between business and government, allow government to more efficiently
interact with its employees, and allow government agencies to communicate more
effectively with one another by cutting across jurisdictional boundaries.
To date, public utility regulatory agencies have focused their information
systems development on supporting commissioners and staff through effective
internal networks and electronic communication, website development and
communication of commission documents to the public, tariff filing, customer
complaint tracking and management, docket management, and, in a few cases,
electronic filing and geographic information systems. Chapter 1 describes some
leading state initiatives with these systems.
Despite these the progress of regulatory agencies to adopt more
extensive electronic information systems (e-regulation) has been slower than some
would hope. That has been slowed by lack of resources, restrictive legal
processes and filing requirements built on the requirement for paper filing and
document retention, limited flows under traditional regulation, slow
adoption electronic information systems by some commission stakeholders, extensive industry change, and the limitations of state-wide information systems planning processes.

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